Refund Policy

Issuance of Refunds

If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.

The time required to complete a refund depends on the refund method you have selected. The refund time starts once the quality check is completed. (For quality check timelines refer table below)

Item TypeDrop Off TATPickup TATHand over to OneSquare WHQC TAT
Non Bulky48 hours from return request initiatedN/A3 working days3 days
BulkyN/A5 working days from the return request initiated5 working days once the item is picked5 days
Payment MethodRefund OptionRefund Time
Debit/ Credit CardDebit/ Credit Card10 Working Days
HBL Direct TransferHBL Account5 Working Days
Refund Voucher2 Working Days
Easypaisa WalletEasypaisa Wallet5 Working Days
Cash on Delivery (COD)Refund Voucher1 Working Days
OneSquare Refund VoucherRefund Voucher2 Working Days
JazzCash Mobile AccountRefund Voucher1 Working Days
Modes of RefundDescription
Refund VoucherVouchers will be sent to the customer registered email ID on OneSquare and can be redeemed against the same email ID.
Debit Card or Credit CardIf the refunded amount is not reflected in your card statement after the refund is completed and you have received a notification by OneSquare, please contact your personal bank.
Easypaisa WalletIf the refunded amount is not reflected in your Easypaisa Wallet statement after the refund is completed: i) Please dial 3737 from your Easypaisa number or 051-111-345-100 from any other number to contact the Easypaisa help center.
Bank DepositThe bank account details provided must be correct and the account must be active and should hold some balance. Do not provide account details of Basic Bank Account (BBA), National Bank, and Khyber bank as refunds cannot be processed for these options. IBAN number will be needed to refund the amount.

Important Note: The Voucher discount code can only be applied once. The leftover amount will not be refunded or used for the next purchase even if the value of the order is smaller than the voucher value.

Pre-Paid Orders Failed/False Delivery Refund Grid:

Payment MethodRefund OptionRefund Time
Debit/Credit CardDebit/Credit Card25 Working Days
HBL Direct TransferHBL Account20 Working Days
Easypaisa WalletEasypaisa Wallet20 Working Days
OneSquare Refund VoucherRefund Voucher17 Working Days
JazzCash Mobile AccountRefund Voucher16 Working Days